Discover how one of the nation’s leading homebuilders is reimagining the customer experience through technology and automation. In this session, Adeel Mallick will talk through K. Hovnanian’s new approach to improving service scalability using updated technologies, notably, custom AI Applications. Since joining K. Hovnanian's new Digital Products team, made up of former technology startup operators, Adeel has worked to build a brand new consumer facing product for the post-close experience that offers much greater transparency, efficiency, and ease of use to what has traditionally been a neglected process for both homeowners and homebuilders - home warranties. He’ll share what’s in store from upcoming Digital Products efforts and share perspective on how smart automation can drastically improve the pre and post-close lifecycle.